Privacy Policy

I. Welcome to Mithila Wala!

Welcome to Mithila Wala, your trusted destination for authentic traditional foods, healthy products, cultural products, Madhubani paintings, and handcrafted treasures sourced directly from the heart of Mithila. Since we will not be meeting face to face, it is important to clearly outline the terms of using our website and services. By accessing or purchasing from Mithila Wala, you agree to comply with these terms and conditions. If you have any questions regarding our products or services, please feel free to contact us at any time.

II. MITHILA WALA PROVIDES AUTHENTIC TRADITIONAL & CULTURAL PRODUCTS

Mithila Wala is an online platform dedicated to promoting the rich culture, traditions, and authentic food heritage of the Mithila region. We source our products directly from local artisans, farmers, and traditional makers to ensure quality and authenticity. Our collection includes traditional foods such as अदौरी (बड़ी), चरोरी, बिरिया, कुम्हरोड़ी, मुरोरी, दनोरी, healthy products including तिश्योरी, तिलोरी, पटुआ सुखौत, अर्कनच चक्का, मरूआ आटा, premium rice and snacks like कतरनी चुरा, मालभोग चावल, ठेकुआ, टिकरी, निमकी, अनरसा, and cultural treasures including जनेऊ, पाग, परमसुख धोती, Madhubani Paintings, मूंग दाल, and मटर दाल.

While we make every effort to provide genuine, high-quality products, slight variations in handcrafted items, traditional foods, colors, or packaging may occur due to their handmade and natural nature.

III. PRODUCT QUALITY & CUSTOMER RESPONSIBILITY

We are committed to delivering premium-quality products that reflect the authentic taste and heritage of Mithila. Customers are requested to carefully review product descriptions, pricing, and specifications before placing an order. Once an order is confirmed and shipped, changes may not be possible. Customers are also responsible for providing accurate shipping and contact information to ensure timely delivery.

IV. USER GUIDELINES

Users of Mithila Wala are granted a limited, non-exclusive right to access and use our website for personal and lawful purposes. To maintain a safe and reliable shopping experience, users must comply with the following guidelines:

The following activities are strictly prohibited:
» Using offensive, abusive, or inappropriate language.
» Posting false, misleading, defamatory, or harmful content.
» Violating the intellectual property rights of Mithila Wala or any third party.
» Attempting unauthorized access to our website, servers, or customer data.
» Using the website for fraudulent, illegal, or malicious activities.
» Uploading viruses, malware, spam, or harmful software.
» Interfering with the operation or security of our website.

Mithila Wala reserves the right to suspend or terminate access to any user who violates these guidelines or engages in activities that may harm our customers, business, or website.

V. CULTURAL HERITAGE & ARTISAN SUPPORT

Every purchase from Mithila Wala helps preserve the rich traditions of Mithila while supporting local artisans, farmers, and rural communities. Our mission is to promote authentic regional products, empower traditional craftsmen, and keep the cultural heritage of Mithila alive for future generations.

VI. CUSTOMER SUPPORT

We continuously strive to improve our products and services and welcome your valuable feedback and suggestions. If you have any questions regarding our products, orders, or services, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Mithila Wala. We appreciate your trust and look forward to bringing the authentic taste, traditions, and cultural heritage of Mithila to your doorstep.